You can set a deadline for guests to cancel or reschedule their bookings.
Appointment cancellation/rescheduling deadline setting is available for the Basic Plan and above.
How guests or hosts can cancel their bookings, please refer to this support page.
How guests can reschedule their bookings, please refer to this support page.
Appointment cancellation/rescheduling deadline
By default, cancellations or rescheduling of appointments are possible until the scheduled end time.
* Currently, cancellations or rescheduling are possible up until the start time of the appointment, but this is scheduled to be fixed around summer.
In "Appointment cancellation/rescheduling deadline setting," you can set how many hours before the start time of the appointment you will accept cancellations or rescheduling.
You can set a deadline in increments of one hour, from 0 hours to a maximum of 720 hours.
e.g.: If the schedule is [11:00-12:00]
Default (When no deadline is set)
・・・Cancellations or rescheduling are possible until just before the scheduled end time [11:59]Set to "0 hours before"
・・・Cancellations or rescheduling are possible until just before the scheduled start time [10:59]
setup process
Open "Advanced settings" in the Schedule Adjustment Calendar
In the "Appointment cancellation/rescheduling deadline setting" item, check the "Set an appointment cancellation/reschedule deadline"
Set any time (Can be set in increments of one hour, from 0 hours to a maximum of 720 hours)