After a booking is completed through a calendar, the guest can reschedule it if the original date and time no longer work.
The host cannot reschedule a booking. The host must cancel it first. See Cancel a Booking.
To set a cancellation or reschedule deadline, see Cancellation / Reschedule Deadline.
Reschedule a booking as a guest
Only the guest can reschedule a booking.
Note: If the calendar has been deleted or is not accepting bookings, it cannot offer a new date and time. The guest can only cancel the booking.
Open the booking completion email.
Click Change booking in the email.
Click Change date and time.
Select the preferred date and time from the available options and complete the booking.
A booking completion email for the new date and time is sent.
Notifications sent to the host when a guest reschedules
When a guest reschedules a booking, the notifications sent depend on whether the participants change.
The following applies when Receive confirmation, cancellation, and reschedule emails is set to Yes.
When the participants remain the same
The participants receive a rescheduling email containing the following:
The booking for the original date and time has been canceled.
The booking has been completed for the new date and time.
The same email is also sent to the configured Notification email addresses.
When the participants change
Two types of notifications are sent to their respective recipients:
Participants in the rescheduled booking and the configured notification email addresses: A rescheduling email explaining that the original booking has been canceled and the booking has been completed for the new date and time.
Members who are no longer included in the rescheduled booking: An email informing them that they are no longer participants.
The original event is removed from the connected calendars of members who are no longer participating.
For bookings using All must be available or One per group, if only some participants change, the notification about removal from the booking is sent only to members who are no longer included.
Members who remain participants receive the rescheduling email.