When a booking is completed through a calendar, a reminder email is sent to the guest on the day before the booking.
Note: Reminder emails are sent only to guests, not hosts.
The booking confirmation email history can be checked in Booking details, but reminder email delivery history cannot be checked.
Reminder email content
By default, the reminder email is sent at 16:00 on the day before the booking, based on the guest's time zone.
On the Basic Plan and Premium Plan, you can change the delivery time and add a message to the email.
An added message appears between the booking details and the information entered by the guest.
Customize reminder emails
Turn reminder emails on or off
You can choose whether to send reminder emails for each calendar.
If “Send the reminder email to guests” is turned off, no reminder email is sent.
The reminder message and delivery time cannot be configured while reminder emails are turned off.
Reminder email delivery time
You can change the default delivery time of 16:00 on the day before the booking to any hourly option from 01:00 on the day before through 00:00 on the day of the booking, based on the guest's time zone.
The reminder is sent according to the delivery time configured when the booking was completed.
Message to add to the reminder email
You can add a message to the reminder email. The value configured when the reminder email is sent is used.
How to customize reminder emails
Open the calendar creation or edit page.
Open “Advanced settings.”
Under “Display & message settings,” open “Reminder email.”
Turn “Send the reminder email to guests” on or off.
If reminder emails are enabled, configure the following as needed:
Message shown at the beginning of the email
Reminder email delivery time
Click “Save” in the modal.
Create or save the calendar.
FAQ
If the reminder is set for 16:00 on the day before the booking and the booking is completed at 17:00 that day, is a reminder email sent?
If the reminder is set for 16:00 on the day before the booking and the booking is completed at 17:00 that day, is a reminder email sent?
Yes. If the booking is completed during the day before the scheduled date, the reminder email is sent within 15 minutes even when the scheduled delivery time has already passed.
If the booking is completed at 00:00 on the scheduled date, the reminder is also sent within 15 minutes. If it is completed at or after 00:01 on the scheduled date, no reminder email is sent.