You can customize the questions used to collect information from guests during scheduling.
By default, the following questions are configured:
Company (optional)
Name (required)
Email address (required)
Comments (optional)
On the Premium Plan, you can add, edit, and delete questions and change whether answers are required or optional. Questions cannot be added, edited, or deleted on the Free Plan or Basic Plan.
Name and Email address are required for sending booking confirmation emails and cannot be deleted or made optional on any plan.
Add, edit, and delete questions
Add
Under Guest questions, you can customize questions for your use case.
To add a question, select an answer format on the Add tab, then enter the question title on the Edit tab.
If needed, enter supplementary information to show guests notes or instructions when they answer.
Drag and drop questions to change their display order.
Edit
You can also edit the default questions. For example, to ask guests for their department, edit the default Company question, change the title to “Company / Department,” and make the answer required.
Delete
To delete an unnecessary question, click the trash-can delete button shown below that question.
Important notes about entering email addresses
Important notes about entering email addresses
Guests must enter an email address in half-width alphanumeric characters in the format username@domain.
If other characters or a different format is entered, clicking the button to complete scheduling displays the error “The email address format is invalid.” Full-width characters, including a full-width ＠, also cause an error.
Important notes about question languages
Important notes about question languages
The default question titles depend on the dashboard language when the calendar is created.
Japanese dashboard: Japanese default titles are configured.
English dashboard: English default titles are configured.
The default titles shown on the creation page are used on the Japanese version of the calendar regardless of the dashboard language. Therefore, a calendar created from an English dashboard also shows the English default titles on its Japanese version.
Edits to default question titles are also reflected only on the Japanese version. Default question titles shown on the English version cannot be edited.
Titles of newly added questions are reflected on both the Japanese and English versions.
Answer formats
Text
Use a single-line text field for short answers.
Text (multiple lines)
Use a multi-line text field for longer answers.
Checkboxes (multiple answers)
Use checkboxes when guests may select one or more answers.
Radio buttons
Use radio buttons when guests should select only one answer from multiple choices.
Select menu
Use a drop-down menu when guests should select an answer from a list.
File upload
Guests can upload PDF (.pdf), Excel (.xls, .xlsx), Word (.doc, .docx), text (.txt), PowerPoint (.ppt, .pptx), and image (.jpg, .png) files.
Use this format when you need guests to send documents during scheduling.
Each file can be up to 10 MB. Up to two files can be uploaded, and up to two file-upload questions can be added. Uploaded files are automatically scanned for viruses.
Uploaded files can be checked from:
Dashboard > Calendars > Bookings
Dashboard > Bookings > CSV export
Google Sheets integration
Webhook (API integration)
Booking confirmation emails sent to participants and notification email addresses
Zapier integration
Salesforce integration
Form POST
Date
Use this format to collect a date, such as a date of birth or planned implementation date.
When a date is selected from the calendar, it is entered in yyyy-mm-dd format. Manual entry or entry outside the calendar is not supported.
Number
Use this format to collect half-width numbers, such as a phone number or numeric ID.
If characters other than half-width numbers are entered, clicking the button to complete scheduling displays the error “Enter numbers only, without hyphens.” Full-width numbers and hyphens also cause an error.