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Possible causes for not receiving an email when the schedule adjustment is completed
Possible causes for not receiving an email when the schedule adjustment is completed
Updated over a month ago

TimeRex will notify hosts and guests of confirmed appointment details via email when scheduling is complete.

If you do not receive an email when the schedule adjustment is completed, the following may be the cause.

Cause 1: The mail is being sorted into junk mail (Host and Guest).

Please check your spam folder.

Cause 2: Receipt of scheduling completion e-mail is set to "Do not receive" (Host).

There is an item titled "Get notified on new bookings?" in the advanced settings of the schedule adjustment calendar.

If this item is set to "No", no e-mail will be sent.

Cause 3: There was an error in the e-mail address entered during the scheduling process (Guest).

TimeRex will send an email to the email address entered by the guest in the email address field when the schedule is adjusted.

If the email address entered is incorrect, the email will not be sent correctly.


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