TimeRex sends the host and guest an email with the details of the confirmed booking when a booking is completed, depending on the calendar settings.
If you do not receive a booking completion email, one of the following may be the cause.
Cause 1: The email was filtered as spam (Host and Guest)
First, check your spam or junk folder.
If the email is not in your spam or junk folder, it may have been classified as spam and blocked before reaching your inbox.
This depends on the settings of the recipient’s email server. If necessary, contact the administrator of the recipient’s email server.
Also, check whether the email server settings have recently been changed.
Cause 2: The email inbox is nearly full (Host and Guest)
If the email inbox is close to its storage limit, new emails may not be delivered.
Check that there is enough available storage in the inbox.
Cause 3: “Receive confirmation, cancellation, and reschedule emails” is set to “No” (Host)
In Advanced settings on the calendar creation or editing screen, open Host email & privacy settings.
If Receive confirmation, cancellation, and reschedule emails is set to No, notification emails are not sent to the host.
This setting applies only to emails sent to the host.
Cause 4: “Send the email to the guest about the completed booking” is turned off (Guest)
In Advanced settings on the calendar creation or editing screen, open Display & message settings.
Under Message shown at completion and in the booking completion email, if Send the email to the guest about the completed booking is turned off, the booking completion email is not sent to the guest.
In this case, the email has not failed to arrive. TimeRex is working according to the calendar settings.
If the booking completion email is not sent, the ICS file is also not sent, and the booking is not automatically added to the guest’s calendar.
The web meeting URL, cancellation URL, reschedule URL, and other information are also not provided by email. If necessary, the host should share these details with the guest separately.
Cause 5: The email address entered during scheduling was incorrect (Guest)
TimeRex sends the guest’s booking completion email to the email address entered by the guest during scheduling.
If the email address is incorrect and TimeRex detects that the email has bounced, a delivery failure notification is sent to:
The participants in the booking
Notification email addresses with Booking completed selected
The notification is sent after TimeRex detects the bounce. It may take several minutes to several hours after the booking is completed for the notification to arrive.
The notification explains that the booking completion email could not be sent to the guest and includes the following information:
Calendar name
Guest name
Guest email address
Booking date and time
Web meeting URL
Link to Booking details
The booking has been confirmed. However, the guest may not have received the booking date and time or the web meeting URL, and the booking may not have been added to the guest’s calendar. Review the notification and contact the guest through another method to share the booking details.
Cause 6: The guest is using a mobile carrier email address that blocks incoming emails (Guest)
If the guest uses an email address issued by a mobile carrier such as docomo, au, or SoftBank, their security settings may prevent emails from TimeRex from being delivered.
Review the email security settings and contact the carrier’s support service for further assistance.